MY ORDERS

How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

I’m so excited to receive my order! How do I check my order status?
We'll send you a Tracking Code, just enter it in our tracking page TRACK YOUR ORDER to track your order status.

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide  all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one of our customer representative will help you!

 

HERO ADDICTS

How does HERO ADDICTS operate and offer such incredible pricing?
Yes HERO ADDICTS is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

 

OUR PRODUCTS

What materials does HERO ADDICTS use?
First, we hate crap! We cut on margins to make sure we deliver you high quality products using premium materials. They are made soft for comfort and are known for their quality, durability and great look so you can feel your product! 

 

OUR GUARANTEE

100% satisfaction guarantee? For real?!
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality. Please see our return and refund policy for further details.

 

PAYMENT

What type of payments do you accept?
For now we accept PayPal, but we are planning on adding other payment Gateways.

Leave us a message about your Prefered Payment  so we can add it in the future.

When will my credit card be charged?
Just after your order has been successfully placed.

 

HOW SECURE IS MY PERSONAL INFORMATION?

Yes HERO ADDICTS adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

SHIPPING & DELIVERY INFO

When can I expect to receive my package?
it will take us 2-5 business days to make your order is everything you hoped it would be prior to shipping.

US Shipping Time Estimates: 10-20 Days
International Shipping Time Estimates: 10-30 Days

 

Can I track my package?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist!

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that there is no further tracking.

I never received my package, what should I do?
If your item has not arrived within 30 days, contact one of our champs through our Contact Us page and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

What about customs? Will I be charged for duties or custom when my package arrives?
We are not responsible for any customs, duty or tax fees determined by the destination country. It is the customer's responsibility to pay any additional fees required.

 

RETURN AND REFUND

I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

We can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

 

I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.

 

GET IN TOUCH

We really value our customers and if none of the above answered your questions, feel free to contact us by email or shoot us a message in our Contact us page.